After a flood at my sister's house, First General was the preferred contractor by ClaimsPro (handling the claim for Aviva). Though they promised a very comprehensive restoration plan (and billed accordingly), there were several significant issues that the owner acknowledged. After doing an incredibly poor paint job on kitchen cabinets where the hardware wasn't even removed from the drawers before painting, he acknowledged it to the ClaimsPro rep, but then quit the project. ClaimsPro let him walk away and still paid him. ServiceMaster was convinced to take the project, though reluctant to take on a project that was already experiencing issues. They did excellent work all along the way, with no serious concerns until the end of the project when ClaimsPro tried to accelerate closing out the project. Without ServiceMaster, my sister's home would have been left with a significant lose in value from poor workmanship and unfinished restoration. I'll spare the extended details. That's a blog topic that requires a full, in depth description at some point. However, I would never let First General step foot in my home, nor anyone I know if they asked me for advice. It was a horrible experience, and resulted in hugely inflated claims to Aviva. If they audited every project managed by ClaimsPro, if a significant number of them proceeded similar to what my sister experienced, the company would be paying out vastly more funds than necessary. So given that limited experience, two did a job that was unacceptable to me, and one did a very good job. The only other issues that come to mind were plumbers that we called who said they only worked for a preferred customer list, and contractors who were asked to come and give an estimate of removing a portion of curb who never bothered to show up. Dave the Plumber actually left a party in dress clothing to come take a look at a sewer backup and sloshed around in overflow water 1/2 inch deep to check it out.