If i have to scan a QR Code to see your Menu, it's 'Strike One', and it better be the best value on the island, or i won't be back.

Nice to hear from you Matt...it's been awhile, I've been thinking about you...On the business side; I marvel at how many front line people whom answer the phones on behalf of their businesses do not identify themselves, nor the businesses they represent. They want to know who's calling but don't want you to know "who's on the other end." That goes for CBRM...please when you pick up the phone...whoever you are. "IDENTIFY YOURSELVES" and your business.

A single page flyer with the essentials (location, phone number, & what the busines does) is much easier to read than squinting at a phone screen and can be read by all.

Wheelchair accessibility is often an issue I encounter: many businesses don't state whether their premises is accessible, or incorrectly state that they're accessible because they don't understand what "accessible" really means. Many assume that it will be expensive to make their business accessible, when it often comes down to adding a small ramp (even a simple rubber threshold ramp), and/or leaving enough space between displays for a wheelchair user to get by. Accessibility enables people with rollators (wheeled walkers), wheelchairs, crutches, and children's buggies to enjoy visiting businesses and other public buildings. It's especially important with the aging population.

Companies these days are more interested in minimizing human jobs for more profit. This offloads a lot of time consuming work onto the customer. Companies once existed to provide SERVICE to their customers. But now we are consumers, like farm animals at the trough, to be herded from place to place by corporations squeezing out small business. I have adopted a “want not waste not” attitude, because time, not dollars is actually the most valuable commodity. Nothing drives me away like a company that makes me work hard to contact a real human, that forces me to use tech that requires monthly payments (my tech costs are now more than a car payment), and companies that are marginalizing the elderly, disabled, and income challenged. Life is so complex these days (I started with a manual typewriter and a home where ads could not be shoved consistently in my face)…where a simple phone call made an appointment or travel plans). I increasingly would rather sit quietly in my yard than experience the frustration of navigating tech for the benefit of business, not me. But there is little time for that, because I have some minor physical issues that make using a touch pad accurately nearly impossible…and increasingly I have no choice.