It's local leaders also like the mayor who never responded to my email about not giving residents the option {still paper in mailbox if you prefer} of getting their tax and water bills by email coupled with the fact that he acknowledged they are buried in paper due to lack of computerized record keeping and actually saying because of this they need a new city hall.I picture CBRM employees documenting things in crayon and licking stamps and envelopes.Then there's Phalen the transit manager. 311 operators are told not to give out Managers email addresses which is ridiculous since we pay CBRM staff.They said they would pass my email address on to him to which he did not reply and when I did finally get an email address and messaged him he did not reply.WHO DO THESE FOLKS THINK THEY ARE??????