On Thursday, December 6, 2018, the ServiCom call center in Cape Breton was shut down without warning, throwing 600+ Cape Bretoners out of work less than three weeks before Christmas.

On December 18, 2018, a US bankruptcy court, following a spirited bidding war, sold ServiCom’s assets to Iowa-based Marlowe Companies Inc. (MCI) for $1.5 million USD.

MCI CEO Anthony Marlowe immediately committed to reopening the call centre in the New Year, restoring the jobs of 600 Cape Bretoners under a new name that they can be proud to call their own:

The Sydney Call Centre Inc.

On January 2, 2019, The Sydney Call Centre Inc. officially began operations with 250 people.

Two weeks later, all four original clients of the center were up and dialing, putting 480 of the original employees back to work.

This is the Grand Opening of The Sydney Call Centre which took place on January 18, 2019.