Politicians' Guide to Using Social Media to Win Hearts and Minds

If you are an elected official, getting the public to like you is a requirement for winning and keeping your job. In the "old days", you could focus on face-to-face meetings, telephone calls, and even email. Not so any more. Here's why:

  1. The public expects more.
  2. Your competition is doing more.

Pretty straightforward. But, the idea of using social media can be frightening to a public official, we get it. We've all seen the dark side of the Internet. And, you worry that using social media puts you on call 24-7.

But, it doesn't have to be that way. You CAN have your cake and eat it too, because you can control your social media. And, it takes VERY LITTLE time and knowledge to do it.

Here's how ...

First, if you are trying to WIN elected office against a strong incumbent or challenger, you are going to have to dive deep into socia media, and will probably need some help doing so. That's beyond the scope of our post here. Instead, we are going to focus on providing directions on the MINIMUM you can do to keep the public happy.

  1. Don't bother having a personal website. It takes too much effort (and cost) to launch it and maintain it. (We are talking minimum effort here, remember).

  2. Don't use Twitter. Twitter is mostly a bunch of people shouting at each other. It takes too much time and focus to make Twitter work for you, so it's best not to bother.

  3. Create a Facebook Page or become a member of lokol.me (if it's in your community, like goCapeBreton.com). Doing both is best, but you can get by with just one.  The learning curve is minimal, maybe 30 - 60 minutes.

    • If you use a Facebook Page (which is not the same as a personal account), set it so that people cannot contact you through Facebook and set the page to not allow anyone to post on your timeline. This makes it mostly a one-way communication and provides you with maximum control, while allowing you to use it on your own schedule (as frequently or infrequently as you like).

    • If you use lokol.me, all you have to do is sign up for a free membership and you are all set to start posting, here's how.

    • Once you are set up, then once every few weeks, post a photo and write a few words of text that show you active in your community. You at the bingo hall, you at the council meeting, you supporting (or not supporting) something ... maybe even explain your reasoning. Remember, the public is wondering what you are doing to earn your pay ... so show them.  Even one post a month will win many hearts and minds, reaching hundreds and maybe even thousands of people. And, it takes you less time than a single telephone call to reach one person.

That's it. Of course, the more you do, the more effective it will be for you (and better for the people that you serve). But you can start with the minimum and still earn a lot of love ... and those who like you (even a little bit) will share your news without you even asking.

Will some people say negative things about you?  Yup.  But, they are already doing that anyway now, whether you are using social media or not. By using social media, you are presenting yourself in a positive light and building your personal brand, even if you do or say very little ... and that will act as an antidote to any poison. Now, that's powerful.

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madeline yakimchuk Follow Me
I must strongly disagree that politicians who set up a FB page should have it closed to people from the community posting on the page. Anything totally outrageous just makes the poster look outrageous and does not hurt the candidate. Not being able to post, for the regular engaged citizen, makes it all seem like you are just broadcasting to me and don't want me to talk to you. I would not call this social media engagement.
Mathew Georghiou Follow Me
Madeline, this post is not about social media engagement. As you suggest, it describes how to use social media to be a broadcasting tool. You and I both want the same thing ... full engagement, but we have to start with baby steps. Some people are not ready to drink through the fire hose and, personally, I would rather see our elected officials share something, anything, than not share at all. We need to help and support them to at least start.
madeline yakimchuk Follow Me
Once again we disagree, and that is what is so wonderful about actual discussion! I see your point, but I am annoyed when I go to Derek's page and can't post, for example. I would rather some good advice for them about how to handle bad posts on their page. I have personally witnessed hot head comments in small communities, and when they are deleted, they fester, but when they are answered they often end up saying thank you. People just want to be heard. You and your crew are very well placed to provide suggestions. Even the most hot headed comment can usually be returned with a "thank you for your comment [name of person]. I do appreciate your passion. I think you have a point but I also see the other perspective of [a few words]. If the person just keeps ranting you can just ignore them, safely, but often you will end up with a supporter. Closing the door to start may be good if you want to encourage frightened social media illiterates to give it a try, but I am not a development project for them... if they can't handle it they should get some help or move over.
Mathew Georghiou Follow Me
I think we DO AGREE. We both want full engagement and we both believe that there are ways to manage the negative feedback if and when it comes. Where it seems we DISAGREE is that I think you want ALL or NOTHING, whereas I believe starting somewhere and growing from there is an acceptable strategy, because when faced with ALL or NOTHING, most will choose NOTHING. Anyway, I'll leave it at that.
madeline yakimchuk Follow Me
Maybe I don't have as much time left as you do Mathew :-) I don't want all or nothing but I want what I want, as do you, and we see what each other wants in our own particular way. I do find it amusing that I hear this sort of thing from goCB or affiliates regularly about my style and I would just like to remind you that community is all of us, including people who think like me.
Rory Andrews Follow Me
I don't usually weigh in on politics because I don't know enough about the rocky political history of this place, but if I were a politician, I wouldn't open up my page for anybody to post. Part of being a good communicator is controlling your message, and knowing what is public discourse and what isn't. By opening up your page, you create an opportunity for the loudest voices of your community to hijack your communications strategy. This would be dangerous, and could make a powerful tool of political conversation into yet another Cape Breton Rant Room. I mean, full and public disclosure sounds great in theory, but opening up your public page to anybody who has a complaint and 2 minutes of free time is a recipe for disaster. Part of communicating properly is knowing when and when not to get involved, and making your page public completely eliminates that choice. I completely understand why they wouldn't make their pages public. I wouldn't.
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Rory Andrews Follow Me
No worries Micheal. As far as my political opinion goes, it holds about as much weight as a helium balloon. Granted, the topic of open forums and full transparency vs. image control and an effective communication strategy is a tricky one. The internet and social media is still a very new thing, and I think older politicians are still figuring out if it works more like a television or a telephone. What I mean is, a television broadcasts a message, an image, and is a one way street. This is how most politicians are treating social media. A telephone communicates with constituents. The trouble is that social media communicates with voters as well as a telephone, but as publicly as a television. This is potentially very dangerous for people trying to control their image when every sentence is a potential media disaster. It's the equivalent of expecting a Shakespearean actor to suddenly be great at improv. I'm not saying it's perfect. In a perfect system we could always get in touch with our local politicians in an open and public manner. Using social media to achieve that would be an amazing mix of technology upholding tenets of Democracy first envisioned by the Greeks over 2000 years ago. That's pretty rad. What I'm saying is that if I was a politician today, the risk vs. reward of complete transparent communication on social media just isn't good enough for me to use it in that manner.
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Joe Ward Follow Me
Just remember that a little helium always has greater mass than the contents of a vacuum! Umm, the empty space kind, not my ShopVac... that one could only be a metaphor for the rant rooms. :P
P Sheehan Follow Me
Matthew : All voters really want today is a good straight forward conversation with their politicians . FaceBook and your LOKOL are excellent vehicle for a politician to save themselves a lot of grief really . Every question they answer will be seen by many voters and the word will spread . Less work really . Any topic a politician wants to get voter input about is very easily done by simply asking the question. It's the risks of being out in the open with social media that politicians seem to worry about . Well, transparency never hurt anyone. It takes good manners and common sense from both sides in any discussion , that's all .
Mathew Georghiou Follow Me
Agreed! This is why I think that helping elected officials to get started with social media, even if very basic, will enable them to discover how useful it can be for them. If they don't try, they will continue to fear it, and that's not good for anyone.
madeline yakimchuk Follow Me
If they fear it, maybe they are not going to embrace it Mathew. Baby steps are good for some things, but I don't get to learn anything that is essential for my job in baby steps. I think that telling politicians to start off with closed discussion isn't as useful to the community as it would be to teach them how to engage, teach them that when a "kook" says something "stupid" on their page, the entire community knows that person is a "kook" and if they respond with respect, just don't go down the rabbit hole, they will win more than by just broadcasting community events and photo ops on a one to many model.
Joe Ward Follow Me
I'm very active in social media and I know how to handle adversity in communication - so I would keep comments open if *I* was in their role. However, I think the current group would run into a lot of problems with it. However, even I would censor the "kooks". I wouldn't let them pollute the page that is designed for reasonable people, whether they like or agree with me on any particular issue. In the past, when I would moderate problematic posts, their stuff would be deleted, but I would post a comment that summarized their issue in a more respectful way so it doesn't just vanish without getting addressed. I think Mathew is right. With current council, they are not going to be able to dive any deeper than what he's suggested. Eldon is the only one that actually keeps his Facebook channel active with updates on what he's doing, or promoting community events, etc. But, I also think Madeline is right. Specifically, if council doesn't embrace social media by getting started now, some of them will scrape by in this election, but they won't make it in the next one. It's not about Facebook. It's about communication. It's about reaching people. The one on one conversations that councillors value secure 1 vote. Convey that same information thoughtfully on social media and secure hundreds of votes. Good communicators that leverage social media will dominate the attention of their target audience. It's just the way it is. Most of current council are going into this election relying on name recognition alone. Since Mae Rowe has dropped out, that leaves only Eldon to run on being balanced and fair minded, and Paruch on being the only one to vigorously investigate and challenge everything that *should* be challenged. The rest just need to rely on being known in their district and polite when they run into folks at the bank or grocery store - and voters who think that's enough of a qualification.
madeline yakimchuk Follow Me
I think you are spot on Joe, even the part about Mathew being right with many of the current crop of councillors. I don't think helping them in their personal development is important to the broader community, although it might help them, and I admire Mathew for that.
Dan Yakimchuk Follow Me
It may be helpful to note that we are dealing with EMPLOYEES in this discussion, rather than children learning a new tool. Employees are expected to communicate with their employer using appropriate resources. If any councilor is uncomfortable with 2016’s technology then they should be required to learn, or CBRM should teach them how to use it. Their concern is likely not the technology itself, but rather the fear of being exposed to public scrutiny. Let’s call it like it is, some of our councilors need more scrutiny than a vote every four years. That is why we are in the mess we are in. If a councilor’s skin is not tough enough to participate in an open discussion, then perhaps they should not be one.
P Sheehan Follow Me
There is no excuse for a politician and/or the bureaucrats not being able to use social media. It does mean that, that finally , they have to put something in writing and that is what likely is what they fear , but they shouldn't . Municipalities are just not organizing to communicate like they should be . They often do not have a designated "communications " person which they should have ,at least to deal with the media. Department heads and the executive should be able to deal with the public in any shape or forum. What I see is that the Municipalities , all over , are not thinking like a business . They are not proactive in communications. Some have just started to post their council minutes on websites , but most have not even allowed you to subscribe to any kind of newsletter , because they don't have one. DUMB !! In the private sector , you are taught to either control your media and/or to get ahead of the story . Municipalities usually fail to do that so they are always having to REACT and usually they loose control because they didn't think to communicate in the first place . The CBRM Port project is a prime example of very poor communications . They know what the public is asking , but they try to avoid answering . The Archibald wharf was the same . So why ? One trend people now notice is that they ask questions of politicians and bureaucrats and they never get an answer . Well, when that happens ,heads should roll !!! Correspondence is easy to manage with technology . There is no excuse to not answer any request or question . The trouble is that the management do not really know their clients,their voters and their taxpayers are not getting answers , which is really the same as "not providing good service".

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